Terms of service
Terms of Service — Pehchanji
Last Updated: [Insert Date]
Please read these Terms of Service ("Terms") carefully before using the website [www.pehchanji.com] (the "Site") operated by Pehchanji ("Pehchanji," "we," "us," or "our").
Registered Address: [Insert Registered Business Address] Contact Email: [Insert Contact Email] Contact Phone: [Insert Phone Number, optional]
By accessing or using the Site, placing an order, or creating an account, you ("you," "User," or "Customer") agree to be bound by these Terms and our [Privacy Policy]. If you do not agree, please do not use the Site.
1. About These Terms
1.1 These Terms constitute a legally binding agreement between you and Pehchanji governing your access to and use of the Site, and your purchase of any books, merchandise, or other physical products ("Products") listed on the Site.
1.2 We may update these Terms from time to time (see Section 15). Continued use of the Site after changes take effect constitutes acceptance of the revised Terms.
2. Eligibility
2.1 By using the Site, you represent that you are at least 18 years of age, or are using the Site under the supervision of a parent or legal guardian who agrees to be bound by these Terms on your behalf.
2.2 You represent that you have the legal capacity to enter into a binding contract under the Indian Contract Act, 1872.
3. Account Registration
3.1 You may be required to create an account to place an order. You agree to provide accurate, current, and complete information during registration and to keep this information updated.
3.2 You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately at [Insert Contact Email] of any unauthorized use.
3.3 We reserve the right to suspend or terminate accounts that provide false information, violate these Terms, or are used for fraudulent or unlawful activity.
4. Products, Pricing, and Availability
4.1 We make reasonable efforts to display accurate descriptions, images, and prices for all Products. However, we do not warrant that Product descriptions, images, or other content are error-free, complete, or current.
4.2 All prices are listed in Indian Rupees (INR) and are inclusive of applicable Goods and Services Tax (GST) unless stated otherwise. Prices are subject to change without prior notice, though changes will not affect orders already confirmed.
4.3 Products are subject to availability. In the event a Product is unavailable after an order is placed, we will notify you and issue a full refund for that item, or offer a suitable alternative at your discretion.
4.4 Maximum Retail Price (MRP), where applicable, will be displayed in accordance with the Legal Metrology (Packaged Commodities) Rules, 2011.
5. Orders and Order Acceptance
5.1 Placing an order on the Site constitutes an offer to purchase the selected Product(s). All orders are subject to acceptance by Pehchanji.
5.2 We reserve the right to refuse, cancel, or limit any order at our discretion, including in cases of suspected fraud, pricing errors, or unavailability of stock. If payment has already been made for a cancelled order, a full refund will be processed.
5.3 You will receive an order confirmation via email/SMS once your order is placed. This confirms receipt of your order, not acceptance — a contract of sale is formed only upon dispatch of the Product(s).
6. Payments
6.1 Payments may be made through the payment methods listed on the Site (e.g., credit/debit cards, UPI, net banking, wallets), processed through our third-party payment gateway partners.
6.2 We do not store your full payment card details. All payment transactions are encrypted and processed securely by our payment gateway provider(s) in compliance with applicable data protection standards.
6.3 In the event of a failed transaction where an amount has been debited from your account but the order was not confirmed, please contact us at [Insert Contact Email] with your transaction details for resolution.
7. Shipping and Delivery
7.1 We ship Products to addresses within [Insert: India only / India and specify other countries] as specified at checkout.
7.2 Estimated delivery timelines will be provided at checkout or in your order confirmation. These are estimates only; actual delivery times may vary due to courier delays, location, or circumstances beyond our control.
7.3 Risk of loss and title for Products pass to you upon delivery to the shipping address provided at checkout. Please inspect your Product(s) upon receipt and report any damage or discrepancy within [Insert number, e.g., 48 hours] of delivery.
7.4 Shipping charges, if any, will be clearly displayed at checkout prior to order confirmation.
8. Cancellations, Returns, and Refunds
8.1 Cancellation: Orders may be cancelled free of charge before they are dispatched. Once dispatched, orders cannot be cancelled but may be eligible for return per Section 8.2.
8.2 Returns: You may request a return within [Insert number, e.g., 7 days] of delivery if the Product is: (a) damaged or defective upon receipt; (b) materially different from the description on the Site; or (c) incorrect (wrong item shipped).
Returned Products must be unused, in original packaging, and accompanied by proof of purchase. [Insert if applicable: Certain items such as sale/discounted items, opened books, or personalized merchandise are non-returnable.]
8.3 Refunds: Approved refunds will be processed to the original payment method within [Insert number, e.g., 7–10 business days] of us receiving and inspecting the returned Product. Shipping charges are non-refundable unless the return is due to our error.
8.4 To initiate a return or report an issue, contact [Insert Contact Email] with your order number and details.
9. Intellectual Property
9.1 All content on the Site — including but not limited to text, book excerpts, artwork, logos, graphics, design elements, and the Pehchanji name and branding — is the property of Pehchanji or its licensors and is protected under the Copyright Act, 1957 and applicable trademark laws.
9.2 You may not reproduce, distribute, modify, publicly display, or create derivative works from any content on the Site without our prior written consent, except for personal, non-commercial use.
9.3 Purchasing a physical Product does not transfer any intellectual property rights in the underlying creative work; it grants only ownership of the physical copy.
10. User Conduct
You agree not to:
- Use the Site for any unlawful purpose or in violation of these Terms;
- Attempt to gain unauthorized access to the Site, other accounts, or our systems;
- Upload or transmit viruses, malware, or any code of a destructive nature;
- Post or submit false, misleading, defamatory, obscene, or infringing content (including in reviews or comments);
- Use automated systems (bots, scrapers) to access the Site without our permission;
- Engage in any activity that interferes with or disrupts the Site's functioning.
We reserve the right to suspend or terminate access for any User who violates this Section.
11. User-Generated Content (Reviews, Comments)
11.1 If the Site allows you to submit reviews, ratings, or comments, you grant Pehchanji a non-exclusive, royalty-free, worldwide license to use, reproduce, and display such content in connection with the Site and our marketing.
11.2 You are solely responsible for content you submit and confirm it does not infringe any third-party rights or violate applicable law. We reserve the right to remove any User content at our discretion.
12. Disclaimers
12.1 The Site and all Products are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, Pehchanji disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
12.2 We do not warrant that the Site will be uninterrupted, secure, or error-free, or that defects will be corrected.
12.3 Product images are for representation purposes; minor variations in color, packaging, or design may occur.
13. Limitation of Liability
13.1 To the maximum extent permitted under applicable law, Pehchanji shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the Site or purchase of Products.
13.2 Our total aggregate liability for any claim arising from these Terms or your order shall not exceed the amount actually paid by you for the Product(s) giving rise to the claim.
13.3 Nothing in these Terms limits liability that cannot be excluded under applicable Indian law, including under the Consumer Protection Act, 2019.
14. Indemnification
You agree to indemnify and hold harmless Pehchanji, its officers, employees, and affiliates from any claims, losses, liabilities, and expenses (including reasonable legal fees) arising out of your breach of these Terms, misuse of the Site, or violation of any law or third-party right.
15. Changes to These Terms
We may revise these Terms at any time by posting an updated version on the Site with a new "Last Updated" date. Material changes will, where feasible, be notified via email or a Site notice. Your continued use of the Site after changes take effect constitutes your acceptance.
16. Governing Law and Jurisdiction
16.1 These Terms shall be governed by and construed in accordance with the laws of India.
16.2 Subject to Section 17 (Grievance Redressal), any disputes arising out of or in connection with these Terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts at, India.
17. Grievance Redressal
In accordance with the Information Technology Act, 2000, the Consumer Protection (E-Commerce) Rules, 2020, and rules made thereunder, the name and contact details of the Grievance Officer are provided below:
Grievance Officer: Swati singh Email: Metafystudio@gmail.com
We will acknowledge complaints within 48 hours and resolve them within one month from the date of receipt, as required under applicable law.
18. Force Majeure
Pehchanji shall not be held liable for any delay or failure to perform its obligations under these Terms resulting from events beyond its reasonable control, including natural disasters, strikes, courier/logistics disruptions, government restrictions, or other unforeseeable circumstances.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
20. Entire Agreement
These Terms, together with our Privacy Policy and any other legal notices published on the Site, constitute the entire agreement between you and Pehchanji regarding your use of the Site and purchase of Products, superseding any prior agreements.
21. Contact Us
For any questions about these Terms, please contact:
Pehchanji [306, SAI ENCLAVE, TRIBHAVPURAM, DANAPUR] Email: pehchanji@gmail.com Phone: +91-9140813326
Disclaimer: This document is a general-purpose template drafted for informational purposes and does not constitute legal advice. Before publishing these Terms on your live site, please have them reviewed by a lawyer qualified in Indian e-commerce and consumer protection law to ensure full compliance with your specific business model (e.g., GST registration details, return window, courier partners) and any applicable state-level